This privacy statement covers our use of personal information which is collected through or in connection with this site. The information provided herein is in compliance with Art. 13 of Italian Legislative Decree 196/2003 (Personal Information Protection Code) and is intended for those who access Grand Hotel di Como website via the following   – which is the homepage of the official site of Grand Hotel id Como, Via Per Cernobbio, Como, Italy . This policy statement is provided for this website only, not including any other websites which can be accessed through links. This statement is also based on Recommendation 2/2001 that the European Authorities for protection of personal data (through the Working Party set up according to Art. 29 of directive 95/46/EC) have adopted on May 17, 2001 in order to identify the minimum requirements for online collection of personal information, namely, methods, terms and nature of the information that the data managers should provide the users when they connect to the web pages, whatever the reason for connection.

Data associated with identified or identifiable individuals who have been visiting this site may be processed. The controller of any personal information processed after visiting our website or any information used in connection with our services, is Grand Hotel di Como, Grand Hotel id Como, Via Per Cernobbio, Como, Italy .  Dr. Paolo De Santis is in charge of personal information processing. To contact him send an email to

Data processing associated with this site’s web services [hosted at the premises of Elever  Via Comelico, 3 – 20135 Milan] takes place at said premises and is carried out only by technical staff in charge of data processing or people occasionally in charge of maintenance. Personal data provided by users who enquire for hotel reservations or literature (such as brochures, newsletters, registrations etc.) is only used for the purpose of providing the service requested. Such personal data is not shared with third parties, except for the following: 
• trade partners of Grand Hotel di Como srl, Grand Hotel di Como to whom the Hotel will only disclose such data for 

online reservations; 
• individuals or professional companies providing their assistance or consulting services to Grand Hotel di Como srl, Grand Hotel di Como , for accounting, administrative, legal, tax and finance issues;
• individuals who are authorized to access personal data by the laws or by the competent authorities;

Browsing Data
The IT systems and software processes used for operating this web site generally gather certain personal information the transmission of which is inherent to the web communication protocols. This information is not collected to be associated to any individuals; however – due to their nature – it could allow for the users being identified through processing and association with data held by third parties. This data includes IP addresses or domain names of computers used by the users accessing the website, Uniform Resource Identifies (URI), time of the request, method used to submit the request to the server, size of the reply file, the numeric code showing the status of reply given by the server (successful, error, etc.) and other parameters associated with the operating system and IT environment. This data is only used to get anonymous statistic information about the website and to check for its proper operation. Such data is deleted soon after processing. This data might be used to assess liabilities in case of IT crimes to the prejudice of this website: except for the above case, data associated with the website contacts is stored for no longer than seven days.
Data provided by the user knowingly
Mails which are sent optionally, explicitly and voluntarily to the addresses shown in this website entail gathering the sender address - in order to reply him/her - as well as any other personal information contained in the mail message. Specific policy statements will be lately posted or displayed in the website pages dedicated to services on-demand. No personal information concerning the website navigators is collected or used. Navigators will remain anonymous. except for personal identification information needed to meet booking obligations on the user. When booking online, the user shall provide the following information: name, invoicing address, email address, phone number, and information about payment method and credit card. Grand Hotel di Como srl, Grand Hotel di Como, will use this information only to process the reservation requests and to send information associated with the confirmation process (such as receipt of payment, booking code, and terms). The information provided will neither be used for trade purposes nor sold, transmitted, licensed or forwarded to third parties. Only our online provider (Nome Provider) can gather the booking information as it is entrusted to process the online reservation requests together with the credit card issuing companies that might be contacted to check for credit card validity. In all case, the website administrator guarantees that strict procedures are implemented to protect the navigation data and special measures are taken to safeguard the credit card information provided when booking online.

No personal data associated to the users is gathered on the website. No cookies are used to transmit personal information nor persistent cookies (i.e., user tracking system) are used. Using session cookies (these are temporary and are erased when you close your browser at the end of your surfing session) is strictly limited to transmittal of session IDs (consisting of random numbers generated by the server) required to browse the website in a safe, secure and efficient manner. Session cookies used in this website do not use IT techniques potentially harmful for the privacy and confidentiality of the browsing users and prevent collection of any personal data identifying the user.

Except for the provisions hereof on the browsing data, the user is free to provide his/her personal data as specified in the application forms to Grand Hotel di Como srl, Grand Hotel di Como , or anyway disclosed when contacting the online reservation staff, asking for literature and so on. Failure to provide such data might prevent us from handling your request. Finally let's stress that in some cases (out of the scope of the current management of this site) the competent authority might request for details or information pursuant to Art. 157 of Legislative Decree 196/2003 in order to verify compliance with the personal data processing regulations. In such cases, we’ll be bound to disclose the requested information under penalty of fines.

Personal data is processed by automated tools and only kept for the time strictly needed to achieve the goal for which the information was gathered. Special provisions are complied with in order to prevent loss of data, unlawful or incorrect use and unauthorized access to such data.

The individuals to whom the personal data refers, are entitled at any time to know whether their personal data is existing or not, to know its content and origin, to check its accuracy or request that it is changed, updated or amended (Art. 7 of Legislative Decree 196/2003). Pursuant to said Article, they are entitled to request for any data processed unlawfully to be erased, converted to an anonymous format or locked – being also entitled to object to unlawful processing of such personal information. All requests in this connection should be sent to Grand Hotel di Como srl, Grand Hotel di Como, Via Per Cernobbio, Como, Italy or to Dr. Paolo De Santis, who is in charge of personal data processing. To contact Dr. Paolo De Santis, call +39 0315161 or send an email to

This privacy statement can be automatically displayed by the latest browsers implementing the P3P (“Platform for Privacy Preferences Project”) standard by World Wide Web Consortium ( We’ll try our best to make this site compatible with the automatic privacy control methods available with some user software. Taking into account that, due to their current level of reliability, said automatic control methods are not  free from errors or malfunctioning, please note that this document posted on the URL contains this website Privacy Policy which is subject to change without notice.


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Grand Hotel di Como

Via per Cernobbio 41A, 22100 Como

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